Shipping Policy – Big Merch Shop

At bigmerchshop.com, we are committed to delivering your order as efficiently and securely as possible. This Shipping Policy outlines our procedures for order processing, delivery, and customer responsibilities to ensure a transparent experience for all customers worldwide.

Order Processing & Fulfillment

  • All orders are processed and shipped within 7 business days after payment confirmation.

  • Production and handling times may vary during high-demand periods or holidays.

  • Once processed, your order will be handed over to our delivery partners for shipment.

Delivery Timeframes

  • Standard delivery time is 12–15 business days, depending on the destination and shipping method selected at checkout.

  • Shipping time begins once the order is processed and dispatched, not from the date of purchase.

  • Delays may occur due to customs, logistics backlogs, or peak seasons.

Shipping Costs

  • Shipping costs are dynamically calculated at checkout based on item weight, quantity, and delivery address.

  • To view exact shipping charges, add items to your cart and enter your shipping details. All costs will be transparently displayed before you confirm your order.

Tracking Information

  • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and carrier link.

  • You can track your order anytime using the link provided in your email or through the tracking page on bigmerchshop.com.

Delivery Method & Signature Policy

  • Orders below $1,000 USD will be delivered to the provided address without requiring a signature.

  • Orders of $1,000 USD or more will require a signature upon delivery for security and fraud prevention.

  • If no one is available to sign, the carrier may attempt redelivery or hold the package at a local facility.

Proof of Delivery & Lost Packages

  • Proof of delivery can be provided upon request.

  • Once tracking shows “delivered,” bigmerchshop.com is no longer liable for loss, theft, or misplacement. Refunds or replacements will not be issued in these cases.

  • Customers should verify the shipping address and ensure secure delivery conditions.

Dispute & Resolution Policy

  • No disputes will be accepted before delivery is confirmed by the tracking provider.

  • Issues must be reported within 2 days of confirmed delivery by emailing [email protected].

  • We strive to resolve all legitimate concerns fairly and promptly. Failure to follow the proper dispute process may result in denial of claims.

Incorrect or Damaged Items

If you receive the wrong item or a damaged product, notify us at [email protected] within 2 days of delivery. Please include:

  • Your order number

  • Clear photos of the item(s) and packaging

  • A brief description of the issue

We will investigate and resolve the matter as quickly as possible.

Customer Responsibility

  • It is the customer’s responsibility to provide accurate and complete shipping information at checkout.

  • bigmerchshop.com is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

  • Customers should actively monitor tracking updates and coordinate with their local post office if marked “delivered” but not received.

Important Notes

  • We ship globally from multiple fulfillment centers.

  • Shipping times may vary due to customs procedures, weather, or regional carrier issues.

  • For packages marked as “delivered” but not received, please first check with neighbors or your local post office.

  • During peak holiday seasons, please allow for additional time beyond standard estimates.

Questions?

If you have any questions or concerns regarding your order, please contact our support team:

Email: [email protected]