A Friendly Reminder
We always recommend reaching out to us directly if there’s a concern with your order. Our support team is experienced and committed to helping you — often resolving things faster and more personally than external channels.
FREQUENTLY ASKED QUESTIONS
1. How can I place an order?
Placing an order is simple. Browse through our products, choose the items you want, and click “Add to Cart.” Once you’re done shopping, go to your cart and click “Checkout.” Follow the instructions to enter your shipping details and complete your payment.
2. What payment methods do you accept?
We accept multiple secure payment options, including:
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International credit and debit cards
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PayPal
You can choose the method that suits you best during the checkout process.
3. How long will it take to receive my order?
Our processing and shipping time is usually 15 to 25 working days. Delivery times may vary depending on your location and the shipping method selected. Once your order ships, you’ll receive a tracking number via email so you can monitor its progress.
4. Why did I only receive part of my order?
Some of our products are shipped from different warehouses. Because of this, you may receive your order in multiple packages. Don’t worry — the rest of your items are on the way and will be delivered within the estimated timeframe.
5. What if I receive a damaged or incorrect item?
If you receive a product that is damaged, defective, or not what you ordered, please contact us within 2 day of delivery. We’ll quickly review the issue and offer a solution, such as a replacement or refund.
6. Can I change or cancel my order after placing it?
Yes, but changes or cancellations must be made within 24 hours of placing your order. Once the order has been processed or shipped, we are unable to make any changes. Please note that a 10% restocking fee (in USD) applies to all cancellations.
7. How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number and link. You can use it to track your package in real time.
8 Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping times and costs will vary depending on your location and the shipping method chosen at checkout.
09. Do you offer returns or exchanges?
Do you offer returns or exchanges?
Yes, we do! If you’re not satisfied with your item, you may request a return or exchange within 2 days of delivery—as long as the item is unused, in original packaging, and meets the criteria outlined in our policy.
Please make sure to contact us first before taking any action. We’ll guide you through the process to make it smooth and stress-free. For complete details, please read our full Return & Exchange Policy.
10. How do I contact customer support?
If you need assistance, you can reach us through our “Contact Us” page or by emailing us directly at support email. We aim to respond to all inquiries within 24–48 hours.