Cancellations & Refunds Policy – Big Merch Shop

At bigmerchshop.com, we prioritize transparency and fairness while protecting the integrity of our fulfillment process. Please read this policy carefully before placing your order.

Order Cancellation

  • Orders may be canceled within 24 hours of being placed by emailing [email protected].

  • A restocking fee of 10% USD applies to all approved cancellations to cover processing and administrative costs.

  • While we strive to accommodate all cancellation requests, we do not guarantee cancellations once an order is submitted. We reserve the right to begin processing immediately based on volume and operational flow.

  • After the 24-hour window, cancellations will no longer be accepted under any circumstance.

Order Modifications

  • Modifications (e.g., size, shipping address, item changes) must be submitted within 24 hours of order placement.

  • To request changes, please email [email protected] promptly.

  • Modifications are not guaranteed, especially if processing has already started.

Refund Eligibility

Refunds will be issued only under the following conditions:

  • You did not receive your order (verified through tracking and carrier investigation)

  • You submitted a cancellation or modification request within 24 hours of ordering

  • You received a defective, damaged, or materially incorrect product, and reported it within 2 days of delivery

Refund requests that fall outside of these conditions are not eligible for review.

No Refunds After Shipping

Once an order has been shipped or transferred to the delivery carrier, it is considered final.
Refunds will not be issued after shipment unless one of the above-listed exceptions applies.

Defective or Damaged Items

If your product is defective, damaged, or significantly not as described:

  • Contact us at [email protected] within 2 days of delivery

  • Include your order number, clear photos of the product and packaging, and a brief description of the issue

  • Upon verification, we may issue a refund or replacement at our discretion

No claims will be accepted after this 2-day window.

Return Process

To initiate a return (only if eligible under this policy):

  1. Email [email protected] within 7 days of delivery

  2. Returned items must be in original condition, unworn, with all tags and packaging intact

  3. After inspection, approved refunds will be issued within 5–7 business days to the original payment method

  4. Return shipping costs are the responsibility of the customer unless the return is due to a verified defect or error

Returns sent without prior authorization or outside of this policy will not be accepted.

Non-Refundable Situations

  • Buyer’s remorse, incorrect size, or change of mind

  • Orders not claimed within the dispute timeframes

  • Products showing signs of use, wear, or tampering

  • Refusal to accept delivery

  • Items marked “delivered” by the courier but reported as missing (see Shipping Policy)

Acknowledgment of Policy

By placing an order with bigmerchshop.com, you acknowledge that you have read, understood, and agreed to this Cancellations & Refunds Policy in full.

Contact

All refund, return, and cancellation inquiries must be sent in writing to:

Email: [email protected]